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Member Experience Associate
<div class="content-intro"><p>Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain and disability, and increase physical activity levels. Innovative Medicare health plans and provider groups rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, Khosla Ventures, GingerBread Capital, Primetime Partners, and Maveron.</p></div><p>We are looking for a full-time Member Experience Associate to join our growing Member Experience team. The ideal candidate is a passionate and goals driven teammate that wants to make an impact in older adults life through Bold. You will be the face of Bold as the members first touchpoint and tasked to educate members about the Bold offering, and build rapport and trust with them leading to enrollment and engagement on Bold.&nbsp;</p> <h2>Responsibilities</h2> <ul> <li>Outreach to prospective and/or current members through phone, text, and email to support their enrollment and engagement in their Bold program.</li> <li>Assisting prospective members in the enrollment process, including answering technical and product related questions and walking them through the sign-up process while on the phone.</li> <li>Motivate members to stay engaged with Bold’s program by leveraging tactics, such as motivational interviewing, with the goal of helping the member complete their program in the designated time frame.</li> <li>Meet or exceed enrollment and engagement goals on a consistent basis.</li> <li>Clearly document all member-related communication and activity in CRM.</li> <li>Adhere to all company policies &amp; procedures, including HIPAA rules &amp; regulations to ensure security of all protected health information.</li> </ul> <h2>Qualifications</h2> <ul> <li>You are fluent (written and verbal) in both English and Spanish).</li> <li>1-3 years as a health coach, inside sales role, customer support/ success associate or in a role that had direct daily interactions with older adults ( e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup).</li> <li>Experience in making 50-100 outbound calls a day to prospective or current customers.</li> <li>Ability to handle high volume of work while maintaining quality interactions.</li> <li>A passion for helping older adults adopt a digital health fitness solution.</li> <li>The ability to work autonomously, with minimal supervision.</li> <li>Strong at active listening and overcoming objections.</li> <li>A 4-year college degree or equivalent real-world experience in a related field.</li> <li>Strong at active listening and overcoming objections.</li> </ul> <h2>Bonus if:</h2> <ul> <li>Experience working in a startup environment.</li> </ul> <h2>Role location</h2> <p>Bold's HQ is in Los Angeles, CA. This role is remote but is required to be located in CA, OR, WA, AZ, NV, NM or ID.</p> <p>&nbsp;</p><div class="content-conclusion"><h2>Benefits:</h2> <ul> <li>Comprehensive health, dental, and vision insurance</li> <li>12 weeks of paid parental leave</li> <li>Company-sponsored life insurance</li> <li>Unlimited PTO</li> <li>401(K) after 6 months of employment</li> <li>Monthly fitness stipend</li> <li>One-time stipend for home office setup</li> </ul> <p>Age Bold, Inc. is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We do not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, pregnancy status, national origin, disability, veteran status, or any other factor prohibited by law.</p> <p>&nbsp;</p></div>